Is there a waiting list for cancellations?
We do not maintain a waiting list for cancellations.
What should I say if I cannot understand the user’s request?
I will connect you to an operator. Please wait a moment.
What is the housekeeping policy for consecutive stays?
Towels and linens are changed daily. If you do not require this, please feel free to contact us.
Are there any convenience stores nearby?
There is a 7-Eleven, FamilyMart, and Lawson within a 1-minute walk.
Can I request a wake-up call?
Wake-up calls can be requested by dialing extension 9 for Reception.
Please advise on your policy for lost property.
Upon receiving your inquiry, we will search for your item. If found, we will send it to you with shipping charges payable upon delivery.
Please note that lost items are kept for 3 months from the date of discovery.
Do you have a DVD player?
We regret to inform you that we do not offer Blu-ray or DVD player rentals.
What credit cards are accepted?
The following credit cards are accepted:
VISA / MasterCard / JCB / American Express / Diners Club / UnionPay
Can you issue a receipt?
For on-site payment, we will provide a receipt.
If you have a preference for the recipient name, please inform us on the day.
※For advance payment, please confirm with the platform where you made your reservation.
※We generally do not reissue receipts in cases of loss.
Do you have smartphone chargers available?
Mobile phone chargers are available for loan; however, we do not offer portable battery chargers. Please note that quantities are limited. For further details, please refer to the following:
https://www.cuveej2.com/guestroom/#room-facilities
