Upon notification, we will search for your item. If found, we will ship it to you via cash on delivery. Please note that lost property is held for three months from the date of discovery.

We do not provide over-the-counter medications, as doing so would violate the Pharmaceutical Affairs Act. We apologize for the inconvenience, but we kindly ask that you prepare any necessary medications before your trip or purchase them at a hospital or pharmacy. We do have minor supplies available, such as adhesive bandages and disinfectants.

Room wear is provided in your guest room.

You may use food delivery services; however, you must meet the driver at the 1st-floor entrance to receive your order in person. Delivery personnel are not permitted on the guest room floors.

We kindly request that room wear and slippers be worn only within your guest room.

We are pleased to arrange luggage shipping at the reception desk. Please complete the shipping form available at reception and bring it to the front desk. Please note that we do not handle frozen or refrigerated shipments (cool delivery service).

When shipping luggage to the hotel, please be sure to include your check-in date and reservation name on the shipping label. SHIPPING ADDRESS: 〒542-0081 2-6-7 Minamisenba, Chuo-ku, Osaka-shi, Osaka 06-6262-3600 CUVEE J2 HOTEL OSAKA C/O Front Desk *We cannot accept items requiring temperature control, hazardous materials, or valuables. *We cannot accept COD or cash-on-delivery packages.

We sincerely regret that we do not currently have any special Christmas events planned. However, the following winter illuminations and Christmas markets are scheduled to be held in Osaka City, so we invite you to visit them during your stay. - Osaka Midosuji Illumination (Midosuji Illumination): From early November to the end of December, Osaka’s main street will be illuminated for approximately 4 km. - Christmas Market in Tennoji Park (Christmas Market in Osaka): From late November to December 25, a German-style Christmas market is scheduled to be held in the Tennoji/Tenshiba area. - Osaka Castle Illuminage (Osaka Castle Illuminage): From mid-November to mid-February, the area around Osaka Castle will be fantastically illuminated. - Winter Lights in the UMEKITA area (including Grand Front Osaka): You can also enjoy festive light displays around Osaka Station through the end of the year.

Yes, slippers are provided in your room. Please feel free to use them during your stay.

Yes, we recommend a smart casual dress code for our restaurant. We kindly ask male guests to refrain from wearing casual attire such as sandals, shorts, or tank tops. Additionally, we request that guests refrain from wearing strong fragrances, such as perfumes or colognes. Please be advised that we may decline entry depending on your attire or the intensity of your fragrance.