Upon receiving your inquiry, we will search for your item. If found, we will send it to you with shipping charges payable upon delivery.
Please note that lost items are kept for 3 months from the date of discovery.

Wake-up calls can be requested by dialing extension 9 for Reception.

Each room is equipped with a safe for storing valuables.

We do not provide over-the-counter medications, as doing so would violate the Pharmaceutical Affairs Act.
We apologize for the inconvenience, but we kindly ask that you prepare any necessary medications before your trip or purchase them at a hospital or pharmacy.
We do have minor supplies available, such as adhesive bandages and disinfectants.

You may use food delivery services; however, you must meet the driver at the 1st-floor entrance to receive your order in person. Delivery personnel are not permitted on the guest room floors.

We typically respond to inquiry emails within 1 to 2 days. However, please note that it may take slightly longer during periods of high inquiry volume.

It is also possible that our reply may not reach you due to your email settings; in such cases, please feel free to contact us by telephone.

We can arrange shipment of your luggage from the hotel at the reception. Please complete the shipping form available at the reception and bring it to the reception desk.
Please note that we do not handle frozen or refrigerated shipments (cool delivery service). Thank you for your understanding.

When shipping luggage to the hotel, please be sure to write your check-in date and the name of the person who made the reservation on the shipping label.

Addressee

Address: 2-6-7 Minami-Senba, Chuo-ku, Osaka-shi, Osaka 542-0081
06-6262-3600
Cuvee J2 Hotel Osaka
Attn: Front Desk

*We are unable to store items requiring temperature control, hazardous materials, or valuables.
*We are unable to accept collect-on-delivery (freight collect/COD) shipments.

We regret to inform you that we do not have a manga corner.