What credit cards are accepted?
The following credit cards are accepted:
VISA / MasterCard / JCB / American Express / Diners Club / UnionPay
Can you issue a receipt?
For on-site payment, we will provide a receipt.
If you have a preference for the recipient name, please inform us on the day.
※For advance payment, please confirm with the platform where you made your reservation.
※We generally do not reissue receipts in cases of loss.
Can you issue a certificate of stay?
If you require a certificate of stay, please inform the front desk.
How can I pay the cancellation fee?
■ For guests who booked via our official website
(You can confirm, modify, or cancel your reservation.)
*Please have your reservation number (shown in the email sent upon completion of your booking) and your registered email address ready.
■ For guests who booked through channels other than the above
Please check with your booking provider.
Please note that the hotel is unable to process reservation changes or cancellations.
*We can accept requests for new or additional reservations; if you wish to do so, please contact Reservations.
Is a deposit required?
No deposit is required.
What payment methods are available for accommodation fees?
For advance payments, various credit cards are accepted. For on-site payments, we accept credit cards, cash, and electronic money (PayPay/Alipay).
Use of electronic payments and e-money
For advance payments, various credit cards are accepted. For on-site payments, we accept credit cards, cash, and electronic money (PayPay/Alipay).
Please provide information regarding the invoice system.
For payments made directly at the hotel (cash or credit card), we will issue an itemized receipt. Please provide the desired name for the receipt to our staff upon check-in.
If no direct payment is made at the hotel (online credit card payment, travel agency coupons, vouchers, etc.), the hotel cannot issue a receipt. Please contact your booking site to request a receipt.
When is payment due for on-site payments?
Generally, accommodation fees and any incidental charges incurred during your stay are settled at the time of check-out. Please pay by cash or credit card.
Could you please provide the prices for the minibar?
Minibar snacks are available from ¥300. Non-alcoholic beverages are available from ¥900.
As our hotel is themed around Champagne, some rooms also offer Champagne, available from ¥11,000.
For details, please feel free to ask a member of staff during your stay.
