For on-site payment, we will provide a receipt. If you have a preference for the recipient name, please inform us on the day. ※For advance payment, please confirm with the platform where you made your reservation. ※We generally do not reissue receipts in cases of loss.

The following credit cards are accepted: VISA / MasterCard / JCB / American Express / Diners Club / UnionPay / Daimaru Matsuzakaya Card

Payment methods for cancellation fees vary depending on the booking method. For details, please contact the booking site or travel agency used at the time of reservation. If you are in a hurry or cannot confirm the details, please contact us directly by phone. Phone: 06-6262-3600

No deposit is required.

As we are unable to verify your reservation status through the chatbot, please contact us by phone if you wish to cancel your reservation due to natural disasters or disruptions in public transportation. We will provide you with details regarding cancellation fees and other related information.

For advance payment, you may use various credit cards. For on-site payment, we accept credit cards, cash, and e-money (PayPay, Alipay, WeChat Pay).

For advance payment, you may use various credit cards. For on-site payment, we accept credit cards, cash, and e-money (PayPay, Alipay, WeChat Pay).

For payments made directly at the hotel (cash or credit card), we will issue an itemized receipt. Please provide the desired name for the receipt to our staff upon check-in. For payments not made directly at the hotel (online credit card payments, travel agency coupons, vouchers, etc.), the hotel cannot issue a receipt. Please contact your respective booking site to request a receipt.

Generally, accommodation fees and any incidental charges incurred during your stay are settled at the time of check-out. Please pay by cash or credit card.

We apologize, but foreign currency exchange services are not available.