Is membership registration required to use the services?
Membership registration is required to access benefits and other services.
https://membership.by-onko-chishin.com/auth/signup/
Please provide information regarding membership cancellation.
Please proceed via the "Membership Cancellation" section within your My Page.
https://membership.by-onko-chishin.com/auth/login/
When will my membership rank be upgraded?
Please check here for details.
https://by-onko-chishin.com/destination-club
Please provide information regarding damage caused by natural disasters such as typhoons, heavy rain, or snow, as well as any surrounding traffic disruptions.
Please check the local government's official website for the latest information on damage caused by natural disasters such as typhoons, earthquakes, or heavy rain.
Additionally, please contact your respective transportation providers for the most up-to-date information regarding local traffic disruptions.
When is the deadline for changing the number of guests?
We accept changes at any time, but please notify us of any changes to the number of guests by the day before your arrival.
(Please note, however, that if the number of guests per room increases or decreases, the room rate may change.)
Unable to Register as a New Member
Please contact us using the form below.
https://by-onko-chishin.com/destination-club/contact-us
What are the membership terms and conditions?
Please check here for details.
https://by-onko-chishin.com/destination-club/terms-and-conditions
Are there any membership benefits for the restaurant?
Some restaurants are also eligible. Please click here for further details.
https://by-onko-chishin.com/en/destination-club
Please provide information regarding the invoice system.
For payments made directly at the hotel (cash or credit card), we will issue an itemized receipt. Please provide the desired name for the receipt to our staff upon check-in.
If no direct payment is made at the hotel (online credit card payment, travel agency coupons, vouchers, etc.), the hotel cannot issue a receipt. Please contact your booking site to request a receipt.
May I combine multiple points, such as those of family members, into a single member account?
Points cannot be combined. For more details, please refer to the following:
https://by-onko-chishin.com/en/destination-club#FAQ
