Can I add dinner on the day of my stay?
Depending on restaurant availability, meals can be added to room-only plans. However, please understand that we may be unable to accommodate your request depending on the reservation status.
Are high chairs available at the hotel restaurant?
The restaurant does not provide high chairs for children.
Can I change my plan after making a reservation?
To modify or cancel your reservation, please proceed through the platform where you made your booking. If you have any questions, please contact us by phone or email.
*Room and guest number changes are subject to availability and may not be accommodated.
*Price differences may apply depending on the changes made.
Use of electronic payments and e-money
For advance payments, various credit cards are accepted. For on-site payments, we accept credit cards, cash, and electronic money (PayPay/Alipay).
What payment methods are available for accommodation fees?
For advance payments, various credit cards are accepted. For on-site payments, we accept credit cards, cash, and electronic money (PayPay/Alipay).
Do you offer meals for guests with wheat flour allergies?
We can generally accommodate allergies depending on the specific requirements. Please contact us in advance, as we cannot make accommodations on the day of your visit.
Can I cancel my restaurant reservation?
To change or cancel a restaurant reservation, please use our official website or contact us via email here.
Is it possible to change a restaurant reservation?
To change or cancel a restaurant reservation, please use our official website or contact us via email here.
Corporate Membership
We regret that registration under a corporate name is not available.
https://by-onko-chishin.com/destination-club#FAQ
