Please provide information regarding the room keys.
All rooms are equipped with an automatic card-key locking system. Doors lock automatically upon exit. Please ensure you carry your card key with you whenever you leave your room.
How can I check my membership points balance?
Please check here for details.
https://membership.by-onko-chishin.com/auth/login/
Does the restaurant have a smoking area?
The restaurant is strictly non-smoking and features only 10 counter seats.
May I move around the hotel in the provided room wear (yukata) and slippers?
We kindly request that room wear and slippers be worn only within your guest room.
Please tell us about the recommended on-site facilities and services.
At CUVEE J2 HOTEL OSAKA by Onko Chishin, you will find exceptional facilities such as “AWA SUSHI,” where you can enjoy the pairing of champagne and sushi, and “AWA Lounge & Bar,” where you can unwind. Each of our guest rooms features a design created in collaboration with a prestigious Champagne Maison, and we also offer champagne experiences.
Are towels provided?
Towels and amenities are provided in each room. Should you require additional items, please contact reception.
Is there a television?
All guest rooms are equipped with projectors (only the 14th floor BOLLINGER Room has a television). You may use these to watch television.
Do membership card points have an expiration date?
There is no expiration date. For details, please see the following:
https://by-onko-chishin.com/destination-club#会員ランク
Will a cancellation fee be charged if a reservation is cancelled due to natural disasters or disruptions in public transportation?
As we are unable to verify your reservation status through the chatbot, please contact us by phone if you wish to cancel your reservation due to natural disasters or disruptions in public transportation.
We will provide you with details regarding cancellation fees and other related information.
Are long-term stays available?
Long-term stays are possible subject to availability. Please book via our reservation site or contact us by phone.
