Can you issue a certificate of stay?
If you require a certificate of stay, please inform the front desk.
I have not received a reservation confirmation email.
If you have not received the confirmation email, the following may be the cause:
- The registered email address is incorrect
- Your spam folder or email receiving settings
If you would like to confirm, we kindly ask that you contact us directly by phone.
Tel: 06-6262-3600
*If you made your reservation via a booking site other than our official website, it may take some time for us to receive the reservation notification.
Am I free to come and go after checking in?
Our front desk is staffed 24 hours a day, so there is no curfew.
Please note that for security reasons, the main entrance will be locked from 12:00 AM to 6:00 AM. (The entrance can be opened using your room key card.)
Is a deposit required?
No deposit is required.
How can I pay the cancellation fee?
■ For guests who booked via our official website
(You can confirm, modify, or cancel your reservation.)
*Please have your reservation number (shown in the email sent upon completion of your booking) and your registered email address ready.
■ For guests who booked through channels other than the above
Please check with your booking provider.
Please note that the hotel is unable to process reservation changes or cancellations.
*We can accept requests for new or additional reservations; if you wish to do so, please contact Reservations.
Could you tell me about parking availability?
The hotel does not have on-site parking. We kindly ask that you use nearby public parking facilities.
The Nagahori Underground Parking Lot is located nearby.
Can I make a reservation for the same day?
Yes, same-day reservations are possible if rooms are available. Please contact us directly by phone for same-day bookings.
Can I change the number of guests after making a reservation?
We accept changes at any time, but please notify us of any changes to the number of guests by the day before your arrival.
(Please note, however, that if the number of guests per room increases or decreases, the room rate may change.)
Is there a shuttle bus schedule available?
We do not provide a shuttle service.
Please tell me about restaurant reservations.
From ingredients and preparation to the pursuit of flavor, space creation, and even the finest details, "AWA SUSHI" is dedicated to its marriage with Champagne.
Closed on Wednesdays. Counter seating for 10 guests, reservation only.
Reservations for dining can be made via Tabelog or Ikyu.
■ For more details, please click here
