When can I make a reservation?
Reservations can be made up to 6 months in advance.
Are long-term stays available?
Long-term stays are possible subject to availability. Please book via our reservation site or contact us by phone.
Will a cancellation fee be charged if a reservation is cancelled due to natural disasters or disruptions in public transportation?
As we are unable to verify your reservation status through the chatbot, please contact us by phone if you wish to cancel your reservation due to natural disasters or disruptions in public transportation.
We will provide you with details regarding cancellation fees and other related information.
Can I change my plan after making a reservation?
To modify or cancel your reservation, please proceed through the platform where you made your booking. If you have any questions, please contact us by phone or email.
*Room and guest number changes are subject to availability and may not be accommodated.
*Price differences may apply depending on the changes made.
When is the deadline for changing the number of guests?
We accept changes at any time, but please notify us of any changes to the number of guests by the day before your arrival.
(Please note, however, that if the number of guests per room increases or decreases, the room rate may change.)
Are there rooms available for four guests?
All rooms except the BOLLINGER Room on the top floor can accommodate three or four guests.
Do you have any special plans that offer better value?
By registering as an Onko Chishin member, you will receive the following benefits:
- A flat 3% off the standard rate
- Faster entry of your details for your next reservation
- Our newsletter will promptly deliver the latest updates and special offers from Onko Chishin properties
Temporary registration and registration completion emails will be sent from “@tripla.jp”. Please ensure you can receive emails from this domain before proceeding with registration.
How should I count children when making a reservation?
Our hotel policy does not permit guests under 13 years of age. Guests 13 years and older are counted as one adult.
Can I make a reservation by phone?
Depending on the plan, reservations for plans listed on our official website can be made by phone. However, plans that require online booking cannot be reserved by phone.
Additionally, we are unable to accept reservations for plans offered through travel agencies. We appreciate your understanding. While modifications and cancellations can be processed by phone, we cannot handle changes for reservations made through travel agencies. Please contact your booking agent directly.
