Do you have large rooms for groups of five or more?
We apologize, but the maximum occupancy at our hotel is four guests.
We do not offer large-capacity rooms.
Can I make a reservation by phone?
Depending on the plan, reservations for plans listed on our official website can be made by phone. However, plans that require online booking cannot be reserved by phone.
Additionally, we are unable to accept reservations for plans offered through travel agencies. We appreciate your understanding. While modifications and cancellations can be processed by phone, we cannot handle changes for reservations made through travel agencies. Please contact your booking agent directly.
Do you offer laundry service or a coin laundry?
There is no coin laundry in the hotel. A coin laundry (automatic detergent dispensing) is located about 5 minutes from the hotel. If you wish, the reception desk will be happy to direct you.
Do you have connecting rooms?
Connecting rooms are not available due to our one-room-per-floor structure.
Is there a refrigerator?
All rooms are equipped with a refrigerator and wine cellar. Beverages are provided in your room's refrigerator. Additionally, all rooms feature a water purifier for your use.
What type of bath and toilet are in the guest rooms?
All rooms are equipped with toilets featuring warm-water bidet functions.
Do you have staff who speak English, Chinese, or Korean?
We have staff available who can assist in English and Korean. Please note that they are not on-site at all times.
Is there a fitness gym?
We apologize, but we do not have a fitness gym at our hotel.
I would like to confirm my reservation.
■ For guests who booked via our official website
(You can confirm, modify, or cancel your reservation.)
*Please have your reservation number (shown in the email sent upon completion of your booking) and your registered email address ready.
■ For guests who booked through channels other than the above
Please check with your booking provider.
Please note that the hotel is unable to process reservation changes or cancellations.
*We can accept requests for new or additional reservations; if you wish to do so, please contact Reservations.
How can I access the hotel from nearby airports?
Please use a taxi or train.
For access information, please refer to the URL below.
https://j2.by-onko-chishin.com/access/
