Please tell us about access.

Nearest station Shinsaibashi Station (Midosuji Line/Tsurumi-ryokuchi Line) or Nagahoribashi Station (Tsurumi-ryokuchi Line/Sakaisuji Line), 2 minutes walk from “North 4 elevator exit

Is there a bicycle parking lot?

Sorry, we do not have bicycle parking. Bicycle parking is not available.

Is there a shuttle bus to and from the hotel?

We are sorry, but we do not provide a shuttle bus service. We do not provide a shuttle bus service.

How do I get to the hotel from the airport?

For more information, please click here. http://j2.by-onko-chishin.com/access/

Can I use the parking lot before check-in or after check-out?

We regret to inform you that we do not have a parking lot. Please use nearby parking.

What is the access from the nearest station?

For more information, please click here. http://j2.by-onko-chishin.com/access/

Is there an elevator at the nearest station?

Yes, I do. Yes, there is.

Do you offer valet parking service?

Sorry, no valet parking is available. We do not offer valet parking service.

Can I leave my luggage before check-in or after check-out?

We can store your luggage before check-in and after check-out. Please inquire at the front desk. Please note that we cannot accept valuables, food (frozen or refrigerated), or dangerous items.

If I send my luggage to the hotel in advance, can you keep it?

For advance delivery of luggage to the hotel, we will keep your luggage from the day before your stay. Please write your reservation name and arrival date on the delivery slip. If the reservation name is not written on the delivery slip, we may not be able to accept your baggage for security reasons. Please note that we are not able to accept parcels that have been paid for on delivery, or parcels that are frozen or refrigerated (cool delivery service).

Can I send a courier from the hotel?

Luggage delivery from the hotel is available at the front desk. Please fill out the delivery slip available at the front desk and bring it to the front desk. Please note that we do not accept frozen or refrigerated (cool delivery). Also, since it is very busy in the morning, if you are in a hurry, we recommend that you bring your items the night before.

Is there a baggage delivery service between the hotel and the station?

We are sorry, but we do not offer baggage delivery service. We do not offer baggage delivery service.

Can you carry my luggage to my room?

We will transport you.

Do you offer baggage delivery service between the hotel and the airport?

Baggage delivery service between Itami Airport and the hotel is available (for a fee).

What is the storage policy for valuables?

There is a safe in the room for your use.

Are coin lockers available?

There are no lockers in the hotel. Please let us know if you would like to leave your luggage at the front desk. Please keep your valuables by yourself.

Please tell us about your birthday, anniversary, etc.

We recommend that you book the Anniversary Plan. The plan includes a choice of extras such as a whole cake and car rental service. For those who have booked other plans, we can also arrange for a complimentary birthday plate, towel art in the guest room, and a whole cake for a fee.

Do you have bicycles available for rent?

Sorry, we do not have bicycles for rent. We do not have bicycles available for rent.

Is there a concierge service?

Please contact the front desk.

Can you arrange a cab?

Cabs can be arranged. Please ask at the concierge or front desk.

Can I exchange foreign currency?

We are sorry. We do not offer foreign currency exchange.

Can I borrow a cell phone charger or mobile battery?

Cell phone chargers are available for loan, but mobile batteries are not.

What types of items are available for loan?

Ice pail/Ice, battery charger, hair iron, iron, steam iron, low bounce pillow, nail clippers, contact cleaner, magnifying mirror, and sewing set are available for loan.

Are umbrellas available for rent or sale?

We do not sell them, but we lend them free of charge.

Can I borrow dishes and glasses?

Available in guest rooms.

Can I request a massage in my room?

We are sorry. We do not offer in-room massages.

What wheelchairs are available for rent?

Sorry, we do not have wheelchairs for rent. We do not have wheelchairs available for rent.

Can you arrange a rental car for me?

We are sorry. We do not accept car rental arrangements.

Do you have any regular medications?

We do not provide any medicine as it is against the Pharmaceutical Affairs Law to provide medicines. If you need them, please prepare them yourself before your trip.

Can I ask for a wake-up call?

Please contact the front desk.

Do you have a newspaper?

Sorry, we do not have any newspapers available. We do not have any newspapers available.

Can I borrow a computer?

We do not rent out the room.

Is there a mail order or pickup service?

Please visit “Tisser” at . Please visit “Tisser” at https://www.tisserletemps.com/.

What can you tell me about laundry?

There is no laundromat in the hotel.
There is a laundromat (with automatic detergent) located about 5 minutes from the hotel.
We will guide you to the laundromat if you wish to use it.

Please tell me about the large indoor and outdoor baths in the hotel.

We are sorry, but we do not have a public bath or outdoor hot spring. We do not have a large public bath or open-air bath.

Is there a place where I can smoke?

We are sorry, but we do not have a smoking area. Unfortunately, we do not have a smoking area. Smoking is prohibited in the entire building.

Are coffee and tea (black tea, green tea, etc.) available?

Coffee and Japanese tea are available. Tea is not available.

Are there any relaxation facilities?

We are sorry, but we do not have any relaxation facilities. We do not have relaxation facilities.

Do you have a microwave oven?

Oven range is available in guest rooms.

Tell us about your fitness center.

Sorry, we do not have a fitness center. We do not have a fitness center available.

Is there an ice machine?

We do not have an ice machine available, but if you request one from the front desk, we will deliver ice to your room.

Where is the front desk located and what are its hours of operation?

The front desk is located on the 3rd floor and is open 24 hours a day.

Tell us about the pool.

Sorry, we do not have a swimming pool. We do not have a swimming pool available.

Do you have a Mahjong room or Mahjong for rent?

Sorry, we do not have a Mahjong room or Mahjong rental. We do not have a Mahjong room or Mahjong available for rent.

Are there vending machines available?

Sorry, we do not have vending machines. We do not have vending machines available.

Is there a café in the museum?

We are sorry, but we do not have a café in our building. There is no café in the museum.

Please tell me about the concession stand.

We are sorry, but we do not have a shop. We do not have a store.

Can children use the pool?

Sorry, we do not have a swimming pool. We do not have a swimming pool available.

Is there a sauna?

Sorry, we do not have a sauna. We do not have a sauna available.

Is there a flower store?

We are sorry. We do not have it in the museum.

Are there restrooms that are barrier-free?

We apologize for the inconvenience. We do not have a restroom that is barrier-free.

Is there a lounge?

It is located on the 3rd floor of the hotel. Guests are free to use it.

Are there any convenience stores or supermarkets nearby?

It is located within walking distance from our facility. Please ask the front desk staff for details.

What are some of the nearby attractions?

Please ask the front desk staff for details.

Is there an ATM nearby?

It is located within walking distance from our facility. Please ask the front desk staff for details.

Is there a post office nearby?

It is located within walking distance from our facility. Please ask the front desk staff for details.

Is there a pharmacy nearby?

It is located within walking distance from our facility. Please ask the front desk staff for details.

Is there a hospital nearby?

It is located within walking distance from our facility. Please ask the front desk staff for details.

Are there any commercial facilities available for shopping?

Please ask the front desk staff for details.

What time is check-in time?

Check-in time is 15:00.
Check-in time may vary depending on the accommodation plan.

What time is check-out time?

Check-out time is 11:00.
Please check each accommodation plan as it may differ.

Can I check in early?

If you arrive early, we will only check you in or leave your luggage with you.

What time is the check-in time?

There are no restrictions on late check-in times, but please contact the hotel in advance if it will be after 24:00. Failure to do so may result in a no-show and a cancellation fee.

What is the self check-in/out policy?

The hotel does not conduct self check-in.

Can my companion check in first?

Please inform us of the name of the person who made the reservation so that the accompanying person can check in first.

Can I get express check-out or flex check-out?

Sorry, we do not offer this service. We do not offer this service.

What do I need at check-in?

Foreign visitors will be asked to present their passport for identification purposes and a photocopy will be taken.

Can I check out early or shorten my stay?

The front desk is staffed 24 hours a day, and early morning and late night check-outs are available. A cancellation fee may be charged if the length of your stay is shortened. Please contact the front desk for details.

Do you have connecting rooms?

Sorry, we do not have connecting rooms. We do not have connecting rooms available.

Can I add an extra bed?

Up to two extra beds can be added.

Please tell me about the beds in the rooms.

Two beds are available in the room; an extra bed is available for 3 or 4 persons.

What is the maximum number of guests that can stay in one room?

Rooms on the 4th through 13th floors can accommodate up to 4 people, and rooms on the 14th floor can accommodate up to 2 people.

Can the beds be attached?

Cannot be done.

What are the non-smoking and smoking rooms?

Only non-smoking rooms are available.

Is Wi-Fi available?

We are ready to serve you.

What is the view from the room?

Rooms on the 11th floor and above offer a view of the Nagahoribashi area from the room.

Do you have an iron and ironing board?

Please check the following

How many guest rooms are available?

There are 11 rooms in total.

Is there a hair dryer in the room?

We have it available.

Is drinking water available in the room?

We have a refrigerator in your room. All rooms are equipped with a water purifier.

Is there a toilet in the room?

Please check the following

What is the extension number for the front desk?

Number 9.

Is there an air purifier in the room?

Please check the following

What is the air conditioning in the guest rooms?

All rooms are equipped with this service.

Is the bath in your room a hot spring?

Sorry, this is not a spa. This is not a hot spring.

Are the locks on the rooms auto-locking?

It will be auto-locked.

Do you have Japanese-style rooms or Western-style rooms?

We are sorry, but we do not have Japanese-style rooms available. We do not have Japanese-style rooms available.

Is there a safe in the room?

A safety deposit box is available.

Is there an electric kettle?

An electric kettle is available in all rooms.

Is there a humidifier in the room?

Please check the following

Can I drink the tap water in my room?

Please use the water purifier in your room.

Do you have VOD?

There is no such thing.

Can I connect an HDMI port to the TV in my guest room?
(Can the TV in the guest room have an external input?)

Cannot be done.

Are there any amenities in the room that I can take home with me?

You can take your toothbrush, hairbrush, etc. home with you. Some amenities are not available, so please inquire for details.

Do I need to leave my room key with you when I go out?

Not required.

Do you have rooms with balconies or terraces?

We are sorry. I am sorry, there is no such thing.

Can I take uneaten meals back to my room?

We are sorry. We are unable to do so.

Can I make an outside/international call from my room?

Cannot be done.

How many room keys can I rent?

One guest will receive one card and two or more guests will receive two cards.

If I am staying for consecutive nights, do you change the towels, sheets, and other amenities in my room every day?

We will replace it daily. If you do not need it, please feel free to contact us.

Do you have a room with two rooms?

There are no two-rooms available.

Is there a trouser press available?

Please check the following

Are there any women-only rooms or floors?

There are no women-only rooms.

Tell us about the dinner.

Sushi restaurant, only 10 seats at the counter, by reservation only. Room service is also available, so please inquire.

Do you offer a meal plan?

Breakfast or evening breakfast plans are available.

Can I use the restaurant without staying overnight?

Available for both lunch and dinner. We accept reservations only, so please make a reservation in advance.

Is there a dress code for the restaurant?

Smart casual dress code is recommended. Men are not allowed to wear sandals, half pants, tank tops, or other casual attire. Please understand that in some cases, we may have to decline your entry. Please refrain from wearing perfume, eau de cologne, or other strong scents.

What are the restaurants (eateries) in the hotel?

There is a sushi restaurant (AWA SUSHI) on the second floor of the hotel.

Can I have meals in my room?

Room service is available.

What can you tell us about the bar in the museum?

Business Hours】19:00-24:00 【Location】3F If I leave early in the morning, can you prepare something for breakfast?

Is there an age limit to enter the restaurant?

Please note that we only accept people who are 20 years old or older.

Can I reserve the restaurant for a private party?

Parties and other events can be held at the AWA SUSHI restaurant on the 2nd floor of the hotel. Please contact us for details.

Do you have a restaurant with private rooms? How much is the room charge?

We are sorry, but we do not have it. We do not have it.

Do you have a take-out menu?

We are sorry, but we do not have it. We do not have it.

Do you have an all-you-can-drink plan?

We are sorry, but we do not have it. We do not have it.

Are there wheelchair accessible restaurants?

We are sorry, but we do not have it. We do not have it.

Do you have a restaurant that serves buffet style?

We are sorry, but we do not have it. We do not have it.

Tell us about lunch.

Lunch service is available at the AWA SUSHI sushi restaurant on the 2nd floor of the hotel.

If I book a room with no meal plan, can I add a meal later?

Depending on restaurant availability, you can add a meal to your plan with no meal included.

What are the meal times, prices, and reservations?

Restaurant Name] AWA SUSHI [Business Hours] Lunch 12:00 – only Dinner 17:30/20:30 Closes 23:00 [Reservations] Reservations required

What are the non-smoking and smoking areas in the restaurant?

Only 10 seats at the counter, completely non-smoking.

How do I pay for my stay?

Various credit cards are accepted. Please note that electronic money and QR payment are not supported.

What is the use of credit cards?

VISA/Master/JCB/American Express/Diners Clab/Silver Banknote Various types of banknotes are accepted.

Can you issue a receipt?

If you pay directly at the hotel (cash or credit card), we will issue a detailed receipt or a handwritten receipt. If you would like the receipt to be addressed to your name, please let our staff know when you check in. If you have not paid directly at the hotel (online card payment, travel agency coupon, voucher, etc.), the hotel will not be able to issue a receipt. If you would like a receipt, please contact the respective reservation site.

Can I use gift certificates, gift certificates, travel vouchers, or hometown tax certificates?

Unfortunately, it is not available.

Can I purchase a lodging gift certificate or restaurant gift certificate?

Unfortunately, it is not for sale.

Can I get an invoice and transfer the money later?

Please transfer the amount in advance before your stay.

Can I use my UnionPay card?

UnionPay cards are accepted.

Tell us about your inquiry.

Please contact us by phone or e-mail.
Phone number: 06-6262-3600 (reception hours: 10:00∼18:00) E-mail address: [email protected]

How can I check the status and details of my reservation?

Reservations made through the official website (Reservations can be confirmed, changed, and cancelled.) *Please have your reservation number and registered e-mail address ready, as they will be included in the e-mail sent when your reservation is completed.
Please have your reservation number and registered e-mail address ready when you make a reservation.
Please note that the hotel is unable to accept changes or cancellations of reservations.
Please contact Accommodation Reservations if you wish to make a new or additional reservation.

Is there a discount if I book more than one room?

Reserving more than one room will not result in a discount.

Can one person stay at the hotel?

Accommodation plans for one person are also available.

What kind of accommodation plans do you offer?

We offer a variety of accommodation plans to suit your needs.
Please click here for a list of rates and details of accommodation plans.

Can minors stay at the hotel alone?

We are sorry. We cannot accommodate minors only.

What will you do if public transportation is suspended or delayed due to a natural disaster and I am unable to stay overnight?

Basically, we offer this service free of charge, but it depends on the conditions of the disaster, the product reserved, and the source of the reservation.

What should I do if I do not receive a reservation confirmation e-mail?

If you have not received a reservation confirmation e-mail, please call us.

How many rooms can I reserve at one time?

You can reserve up to one room at a time through the official website.

Can I reserve an Internet plan by phone?

Depending on the plan, reservations for plans on the official website can also be made by phone. However, we cannot accept reservations for plans that require Internet reservations. Also, we do not accept plans from travel agencies. Please understand that we cannot accept plans from travel agencies. Changes and cancellations can also be made by phone, but if you have made a reservation through a travel agency, we are unable to do so. Please contact the company where you made the reservation directly.

Can I change my room?

Rooms can be changed according to availability.

Can I check room availability and make reservations?

Please contact us at the representative phone or email address.